Return & Refund Policy

At Lunaro Watches, we take pride in the quality of our watches and jewelry and are committed to your satisfaction. If something isn't right with your order, we're here to help. Please read this policy carefully before requesting a return.

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1. Return Eligibility

To be eligible for a return, all of the following conditions must be met:

• The return request is submitted within 120 days of receiving your order
• The item is unused, undamaged, and returned in its original packaging with all accessories included
• The return has been approved by our team before the item is sent back — any item returned without prior approval will not be accepted

Not eligible for return or refund:

• Used or damaged items
• Items returned after the 120-day window
• Items purchased with a coupon code
• Items purchased under a promotional offer (50% off, BOGO, or similar deals)

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2. How to Request a Return

Step 1 — Contact us first Reach out via the contact form on our website or by email at contact@lunarowatches.com before sending anything back. Do not ship the item without prior approval.

Step 2 — Receive return instructions Once your request is reviewed and approved, we will provide you with the return address and shipping instructions.

Step 3 — Ship the item Pack the item securely to prevent damage in transit. We strongly recommend using a trackable shipping service — we are not responsible for items lost or damaged during return shipping.

Return shipping costs:

• If the item is not defective or damaged: return shipping is at the customer's expense
• If the item is damaged or defective: we will cover return shipping costs

Please note: a $10 restocking fee will be deducted from your refund on any approved return.

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3. Refunds

Once we receive and inspect your returned item, we will notify you by email of the outcome. If the return is approved, your refund will be issued to your original payment method.

Important:

• Shipping fees are non-refundable, unless the item you received was damaged or defective
• The time for the refund to appear in your account depends on your payment provider and may take several business days

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4. Exchanges

If you'd like to exchange an item, please let us know when you contact us. Exchanges follow the same process as returns — your new item will be shipped once we receive and inspect the returned product.

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5. Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately via the contact form on our website or at contact@lunarowatches.com. Please include photos of the item and packaging. We will assess the situation and arrange a replacement or refund as appropriate.

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6. Contact

For any questions about this policy, our team is available at:

Email: contact@lunarowatches.com

Lunaro Watches