Privacy Policy

Last updated: June 5, 2026

This Privacy Policy describes how Lunaro Watches ("Lunaro", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lunarowatches.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully.

Contact: contact@lunarowatches.com

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on the Site and update the "Last updated" date above.

2. What Personal Information We Collect

The information we collect about you varies depending on how you interact with our Services.

Information you provide directly to us:

Contact details, including your name, address, phone number, and email address
Order information, including billing and shipping address, payment confirmation, and email
Account information, including username, password, and security details
Customer support communications

Some features of the Services may require you to provide certain information. You may choose not to provide it, but doing so may prevent you from accessing those features.

Information we collect automatically. When you interact with our Site, we may automatically collect information about your device and browsing behavior ("Usage Data"), including device type, browser, IP address, pages visited, time spent on the Site, and referring URLs. We collect this information using cookies, pixels, and similar tracking technologies.

Information from third parties. We may receive information about you from third parties, including:

Platform providers such as Shopify, who support the operation of our store
Payment processors, who collect payment and billing information to fulfill your orders
Advertising and analytics partners, who may collect data when you interact with our ads or emails

Any information obtained from third parties is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use the personal information we collect to:

Provide our products and services — process payments, fulfill and ship orders for watches and jewelry, manage returns and exchanges, and maintain your account
Communicate with you — send order confirmations, shipping notifications, and customer support responses
Marketing and advertising — send promotional emails, text messages, and show you relevant advertisements on our Site and other platforms. If you are an EEA resident, the legal basis for these activities is our legitimate interest in marketing our products, pursuant to Art. 6(1)(f) GDPR
Security and fraud prevention — detect and investigate fraudulent or unauthorized activity. For EEA residents, the legal basis is our legitimate interest in keeping our Site secure, pursuant to Art. 6(1)(f) GDPR
Service improvement — analyze usage trends, improve our website and product offerings, and personalize your experience. For EEA residents, the legal basis is our legitimate interest in improving our Services, pursuant to Art. 6(1)(f) GDPR
Legal compliance — meet our legal obligations, enforce our terms, and protect our rights and those of our users

4. How We Disclose Your Personal Information

We may disclose your personal information in the following circumstances:

Service providers — vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, customer support, cloud storage, IT management, and analytics
Business and marketing partners — to provide services and deliver advertising relevant to you; our partners use your information in accordance with their own privacy notices
At your direction — when you request or consent to sharing, such as when using social login integrations or shipping services
Within our corporate group — with our affiliates in our legitimate interest to operate our business
Business transactions — in connection with a merger, acquisition, or similar event
Legal compliance — to comply with applicable laws, respond to legal process, or enforce our terms

Over the past 12 months, we have disclosed the following categories of personal information for the purposes described above:

Category	Recipients
Identifiers (name, email, phone, address)	Service providers, business and marketing partners, affiliates
Order and account information	Service providers, business and marketing partners, affiliates
Commercial information (purchase history)	Service providers, business and marketing partners, affiliates
Usage Data (browsing behavior, IP address)	Service providers, business and marketing partners, affiliates
Geolocation data (derived from IP)	Service providers, business and marketing partners, affiliates

We have also "sold" and "shared" (as those terms are defined under applicable law) the following categories of personal information for advertising and marketing purposes over the past 12 months:

Category	Recipients
Identifiers (name, email, phone number)	Business and marketing partners
Commercial information (purchase records)	Business and marketing partners
Usage Data	Business and marketing partners

We do not use or disclose sensitive personal information to infer characteristics about you.

5. Cookies and Tracking Technologies

Like most e-commerce websites, we use cookies, pixels, and similar technologies to operate and improve our Site, remember your preferences, and support advertising and analytics. For information about the cookies Shopify uses, see https://www.shopify.com/legal/cookies.

Most browsers allow you to manage cookie settings through their preferences. Please note that disabling or blocking cookies may affect the functionality of parts of our Site and may limit your shopping experience. Blocking cookies may not fully prevent how we share information with advertising partners.

6. SMS Marketing

We value your privacy and the information you share in relation to our SMS marketing program. By consenting to Lunaro's SMS marketing at checkout or via our subscription tools, you agree to receive recurring text notifications (including order updates and abandoned checkout reminders), marketing offers, and transactional messages, including review requests — even if your number is on a state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

Opt-in data and consent for text messaging will not be shared with any third parties except messaging partners for the purpose of enabling and operating our text messaging program.

To opt out: reply STOP, END, UNSUBSCRIBE, CANCEL, or QUIT to any message we send. You may also use the unsubscribe link in our messages. We will also honor any other clear request to opt out. We do not charge for SMS, but message and data rates from your wireless provider may apply.

For help: text HELP to the number you received our messages from, or email contact@lunarowatches.com.

Our website uses cookies to track items in your shopping cart, including when you abandon checkout. This information may be used to send cart reminder messages via SMS.

7. Global Privacy Control

Our Site recognizes the Global Privacy Control (GPC) signal. If you visit our Site with GPC enabled, we will treat that signal as a request to opt out of the "sale" or "sharing" of your personal information, and of targeted advertising, for the browser and device you are using. If we can associate your device with a Shopify account, we will apply the opt-out to that account as well. To learn more, visit https://globalprivacycontrol.org/. We do not recognize other "Do Not Track" signals at this time.

8. Your Privacy Rights

Depending on where you live, you may have some or all of the rights described below. These rights are not absolute and may vary by jurisdiction.

Right to Access / Know — request access to the personal information we hold about you and how we use and share it
Right to Delete — request deletion of personal information we hold about you
Right to Correct — request correction of inaccurate personal information
Right to Portability — receive a copy of your personal information and, in certain cases, request its transfer to a third party
Right to Opt Out of Sale, Sharing, or Targeted Advertising — direct us not to sell or share your personal information or use it for targeted advertising
Right to Restrict Processing — ask us to stop or limit how we process your personal information
Right to Withdraw Consent — where we rely on your consent, you may withdraw it at any time
Right to Appeal — if we decline your request, you may appeal by responding to our denial
Communication Preferences — opt out of marketing emails at any time using the unsubscribe link; we may still send transactional emails related to your account or orders

To exercise any of these rights, contact us at the details below. We will not discriminate against you for exercising these rights. We may need to verify your identity before responding. You may also designate an authorized agent to make requests on your behalf; we will require proof of authorization before acting on such requests.

9. EEA and International Users

We may transfer, store, and process your personal information in countries other than where you reside, including the United States. If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent instruments, unless the transfer is to a country with an adequate level of protection.

If you have complaints about how we process your personal information and are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. EEA residents can find the relevant supervisory authority here.

10. Third-Party Websites and Links

Our Site may include links to third-party websites or platforms we do not control. We are not responsible for the privacy or security practices of those sites. We recommend reviewing their privacy policies before sharing any information. Inclusion of a link does not imply our endorsement of that site or its operators.

11. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it. As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16.

12. Data Security and Retention

We take reasonable technical and organizational measures to protect your personal information. However, no security measure is perfect or impenetrable. We cannot guarantee the security of information transmitted to or from our Site. We recommend that you do not use unsecured channels to send us sensitive information.

We retain your personal information for as long as necessary to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

Lunaro Watches Email: contact@lunarowatches.com